FAQ

What does 30/1 and 18/1 mean?

30/1 and 18/1 refer to the gauge of the garment thread and the number of stitches per inch. An 18/1 T-shirt is a standard T-shirt. A 30/1 garment is constructed from finer thread with more stitches per inch. This results in a softer and thinner garment with a more fitted cut than the 18/1.

Where are your shirts printed?

Omaha, Nebraska.

How long does it take to receive my order?

Orders are processed and shipped during regular business hours. Our hours are 8 AM to 5 PM Central Time from Monday through Friday. Our offices are closed during the 5 major US holidays.
Retail orders usually ship 2 business days from the day they are received.

Wholesale orders are shipped depending on instructions from the customer, or may be held up to two weeks for the best rate of fill.

In-Transit times will vary depending on your chosen shipping method.

NOTE: USPS 1st Class Mail does not provide tracking information or estimated delivery dates. If you choose this method, we will not be able to help locate your package once it leaves our facility.

If your order ships by USPS 1st Class International Mail, it may take 3 to 4 weeks or longer to receive your package, depending on the customs procedures in your country.

Your order may be delayed if we need to contact you for further information. Please make sure you add info@impactmerch.com to your e-mail safe-list in case we need further contact.

What if an item is out of stock?

We will e-mail you to see if you wish to substitute a different size or style. Please make sure you add info@impactmerch.com to your e-mail safe-list so you do not miss out on important information regarding your order.

How can I pay for my order?

We accept Visa, MasterCard, Discover, and American Express through our secure website. PayPal payments are accepted, but require further contact to our customer service department at info@impactmerch.com. (Wholesale customers may also pay via ACH. Contact our accounting department for more details.)

Your billing/shipping addresses must match your credit card information. If we cannot confirm a matching address, you will be contacted for clarification. Your order may be cancelled if we cannot resolve this issue.

When am I charged for my order?

Your card is authorized at the time of your order, but you are not charged until your order ships. If your order needs to be canceled for any reason, we will not claim the authorized funds.
Please note: Our company has no authority to change a “pending” status in your bank account. Your bank will remove the “pending” status for those funds in a time period dependent on their internal policies. If your card-holding bank does not release the funds in a reasonable amount of time, please contact your card-holding bank directly.

What is your return policy?

Our products are guaranteed to be free from defects. If a defect is found, customers should contact us within 10 days of receiving an order. Please note customers are responsible for all shipping costs when returning an item or exchanging it for a different size.

Do you ship outside the U.S.?

Yes, we do.

However, due to certain licensor restrictions, and an unfortunately high rate of fraud, we cannot ship international orders fitting certain profiles.

Orders from the following countries may be cancelled due to these policies:
Argentina, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Corsica, Costa Rica, Croatia, Cyprus, Czech Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, French Polynesia, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mauritius, Mexico, Netherlands Antilles, New Caledonia, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, St Lucia, Syria, Thailand, Turkey, Uruguay, Venezuela, Yugoslavia.

Please note the following when placing an international order:

· We are unable to ship Marvel and Disney merchandise outside the United States.

· Your order may be subject to import duties and taxes imposed by Customs once the order reaches your country. Payment of all duties and taxes are your responsibility. Each country has different laws regarding the amount of taxes that you must pay to receive your order. (If you have questions about your country’s import regulations, please contact your local Customs office).

· We cannot declare a package as “gift” on customs forms.

Is it safe to use my credit card on your site?

Yes, all transactions are completed on our secure server and are transmitted in a secure encrypted format.

Does Impact have a Privacy Policy?

We respect your privacy! All information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please fell free to e-mail us at info@impactmerch.com

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