30/1 and 18/1 refer to the gauge of the garment thread and the number of stitches per inch. An 18/1 T-shirt is a standard T-shirt. A 30/1 garment is constructed from finer thread with more stitches per inch. This results in a softer and thinner garment with a more fitted cut than the 18/1.
Orders are processed and shipped during regular business hours. Our hours are 8 AM to 5 PM Central Time from Monday through Friday. Our offices are closed during the 5 major US holidays.
Wholesale orders are shipped depending on instructions from the customer or may be held up to three weeks or more for the best rate of fill.
In-Transit times will vary depending on your chosen shipping method.
Your order may be delayed if we need to contact you for further information. Please make sure you add email@example.com to your e-mail safe-list in case we need further contact.
We will e-mail you to see if you wish to substitute a different size or style. Please make sure you add firstname.lastname@example.org to your e-mail safe-list so you do not miss out on important information regarding your order.
We accept Visa, MasterCard, Discover, and American Express through our secure website. PayPal payments are accepted, but require further contact to our customer service department at email@example.com. (Wholesale customers may also pay via ACH. Contact our accounting department for more details.)
Your billing/shipping addresses must match your credit card information. If we cannot confirm a matching address, you will be contacted for clarification. Your order may be cancelled if we cannot resolve this issue.
Your card is authorized at the time of your order, but you are not charged until your order ships. If your order needs to be canceled for any reason, we will not claim the authorized funds.
Please note: Our company has no authority to change a “pending” status in your bank account. Your bank will remove the “pending” status for those funds in a time period dependent on their internal policies. If your card-holding bank does not release the funds in a reasonable amount of time, please contact your card-holding bank directly.
If a defect is found on your item, customers should contact us at firstname.lastname@example.org within 14 days from receipt. Please include details of the defect and include images if possible. Once we receive all required information, we will be in touch with how to proceed on a refund or replacement.
Any issues brought to our attention past the 14-day window may not be eligible for a refund or return/exchange.
If not satisfied with your item, customers should contact us at email@example.com within 14 days from receipt. We can discuss returning your item or exchanging it for a different size.
Customers are responsible for return postage, as well as the cost to reship an exchanged item. Original shipping charges are non-refundable.
Please note that returned merchandise must be in original condition. We will not accept for return any item that has been worn, used, washed, altered, or damaged by the customer.
Any issue brought to our attention past the 14-day window may not be eligible for a refund or return/exchange.
Due to high shipping costs, international orders are not eligible for returns or exchanges. If your product arrived damaged, or there was an error with your order, please contact us at firstname.lastname@example.org .
Yes, we do.
However, due to certain licensor restrictions, and an unfortunately high rate of fraud, we cannot ship international orders fitting certain profiles.
Orders from the following countries may be cancelled due to these policies:
Argentina, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Corsica, Costa Rica, Croatia, Cyprus, Czech Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, French Polynesia, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mauritius, Mexico, Netherlands Antilles, New Caledonia, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, St Lucia, Syria, Thailand, Turkey, Uruguay, Venezuela, Yugoslavia.
Please note the following when placing an international order:
· We are unable to ship Marvel and Disney merchandise outside the United States.
· Your order may be subject to import duties and taxes imposed by Customs once the order reaches your country. Payment of all duties and taxes are your responsibility. Each country has different laws regarding the amount of taxes that you must pay to receive your order. (If you have questions about your country’s import regulations, please contact your local Customs office).
· We cannot declare a package as “gift” on customs forms.
· International Wholesale Customers may be required to pay additional fees for necessary export documents.
Yes, all transactions are completed on our secure server and are transmitted in a secure encrypted format.
We respect your privacy! All information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please fell free to e-mail us at email@example.com