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Impact Merchandising :: Frequently Asked Questions and Policies

  Frequently Asked Questions and Policies
 
What sizes do your shirts come in?
How long does it take to ship my order?
What if an item is out of stock?
How can I pay for my order?
What is the minimum order?
When am I charged for my order?
What is your return policy?
Do you ship outside the U.S.?
What if there is a problem with my order?
Is it safe to use my credit card on your site?
Does Impact have a Privacy Policy?

What sizes do your shirts come in?
Men's garments: Small to X-Large.
Youth, XXL, and XXXL sizes are noted when available.
Women's garments: Small to Large
X-Large size are noted when available.

Please consult our size charts if you need more information. These sizes are approximations based on manufacturer's specifications. Sizes shown are in inches.

How long does it take to ship my order?
Please allow 5-10 business days to receive your order.

What if an item is out of stock?
We will e-mail you to see if you wish to substitute a different size or style. Discontinued items are subject to availability.

How can I pay for my order?
We accept Visa, MasterCard, Discover, American Express, Paypal, and Paypal E-checks. Paypal does require a confirmed address for payment.

Before your credit card is charged, we verify that your billing/shipping addresses match your credit card information. Your order will be cancelled if your billing address does not match.

Please indicate if you are paying with a gift card.

What is the minimum order for retail?
$9.98 merchandise total

When am I charged for my order?
Your credit card is charged the day your order ships.

What is your return policy?
Our products are guaranteed to be free from defects. If a defect is found, customers should contact us within 10 days of receiving an order. Please note customers are responsible for all shipping costs when returning an item or exchanging it for a different size.

Do you ship outside the U.S.?
Yes, however we do not accept orders from the following countries due to the high rate of fraud:
Argentina, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Corsica, Costa Rica, Croatia, Cyprus, Czech Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, French Polynesia, Grenada, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mauritius, Mexico, Netherlands Antilles, New Caledonia, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, St Lucia, Syria, Thailand, Turkey, Uruguay, Venezuela, Yugoslavia.

Please note your order may be subject to import duties and taxes imposed by Customs once the order reaches your country. Payment of all duties and taxes are your responsibility. Each country has different laws regarding the amount of taxes that you must pay to receive your order. If you have questions about your countryís import regulations, please contact your local Customs office.

We can only declare all packages as "merchandise" on Customs forms.

What if there is a problem with my order?
Feel free to contact us at info@impactmerch.com.

Is it safe to use my credit card on your site?
Yes, all transactions are completed on our secure server and are transmitted in a secure encrypted format.

Does Impact have a Privacy Policy?
We respect your privacy! All information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please fell free to e-mail us at info@impactmerch.com


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